SHIPPING
From the moment you place your order to the day it arrives at your door, we want the entire experience to feel effortless and special. If you run into any issues while shopping, our warm and attentive customer care team is just a message away — we’ll get back to you as quickly as possible to assist.
COSTS
THERE IS COMPLIMENTARY SHIPPING ON ALL U.S. ORDERS
THERE IS FREE WORLDWIDE SHIPPING ON ORDERS OVER $550
Enjoy free standard shipping if you're located anywhere in the United States (except Hawaii and Alaska) — our treat, always.
For Alaska and Hawaii customers, complimentary shipping is offered on all orders over $550. If your cart does not reach the minimum, a shipping fee will be calculated at checkout.
Worldwide shipping is complimentary with a cart minimum of $550. If the cart minimum does not meet minimum, there will be a shipping fee calculated at checkout.
TIPS
We’re so excited to pack and send your pieces — here’s how you can help ensure they arrive safely and beautifully:
- Double-Check Your Shipping Address - Please make sure your name, street address, apartment or unit number (if applicable), city, state, and zip code are all entered correctly.
- Note: We’re unable to ship to P.O. boxes, APO/FPO addresses, hotels, or freight forwarders — please use a physical address where someone can receive the package.
- Signature Required for Delivery - To protect your purchase, an adult signature is required upon delivery. If you won’t be available to sign, consider shipping to a work address or contact us in advance — we’ll happily help coordinate a convenient delivery time.
- Keep Your Contact Info Updated - At checkout, please include a valid email address and phone number so we can keep you in the loop. You’ll receive:
- Have Special Instructions? If there’s anything our team or the delivery carrier should know — a gate code, a preferred time slot, or any other helpful info — feel free to leave it in the “Order Notes” section at checkout. We’ll do our best to make it happen.
- Last-Minute Updates? Life happens! If you need to make a change to your order or shipping info, just send us a note as soon as possible. We’re here and happy to help.
COMPLIMENTARY GIFT
Orders over $550 include our Signature Cashmere Care Kit — a thoughtful trio of essentials to keep your cashmere looking its best for years to come:
- A gentle Cashmere Comb
- A breathable Storage Bag
- Natural Cedar Balls for freshness and moth protection
Your cashmere deserves the same love it gives you — and we’re here to make that easy.
Once your order is placed, you’ll receive a confirmation email within 24 hours. If it doesn’t arrive, no worries — just reach out and we’ll take care of it.
A second email with tracking info and delivery details will follow within a few days.
Your order should arrive within 7–10 business days from shipment.
